Refund policy

Last updated: 5 August 2026

Meeru Finds is committed to providing clear product information and fair solutions when something goes wrong. This policy explains cancellations, returns, damaged products and refunds.

Meeru Finds is a trading name of ZAYDAN LTD, a company registered in England and Wales.

1. UK customers’ cancellation rights

UK customers purchasing eligible products online may cancel their order within 14 days after the day the product is delivered.

You do not need to provide a reason, but you must contact us within the 14-day cancellation period.

After notifying us, you must send the product back within a further 14 days.

To request a return, email contact@meerufinds.com and include:

Your order number
Your full name
The product you wish to return
The reason for the return, where applicable
Photographs where the product is damaged, defective or incorrect

UK online customers generally have 14 days after delivery to notify the seller of cancellation and another 14 days to return the goods.

2. United States change-of-mind returns

United States customers may request a voluntary change-of-mind return within 7 calendar days after delivery, unless applicable law provides a longer right.

The product must satisfy all return conditions in this policy.

This voluntary return period does not limit any rights relating to damaged, defective, incorrect or misrepresented products.

3. Return authorisation is required

You must contact us and receive return instructions before sending anything back.

Do not return a product to:

The address printed on the parcel
The carrier’s address
Our registered office
A supplier or fulfilment facility without our written instructions

Products sent without authorisation or to an incorrect address may be delayed, rejected or lost.

Our registered office is not automatically our returns warehouse.

4. Condition of change-of-mind returns

For a change-of-mind return, the product must normally be:

Unused, other than reasonable inspection
Clean and in resalable condition
Complete with all parts and accessories
Returned with manuals, labels and packaging where reasonably possible
Free from damage, stains, odours, pet hair or signs of improper use
Accompanied by valid proof of purchase

Customers may inspect a product as they reasonably could in a physical shop. Where handling beyond reasonable inspection reduces its value, we may make a lawful deduction from the refund.

5. Products excluded from change-of-mind returns

Unless faulty, damaged, incorrect or otherwise protected by applicable law, change-of-mind returns cannot normally be accepted for:

Personalised or custom-made products
Sealed hygiene or personal-care products after opening
Products that deteriorate or expire quickly
Products inseparably combined with another item after delivery
Used consumable products
Gift cards
Products specifically identified as non-returnable where permitted by law

A “final sale” label does not remove rights that cannot legally be excluded.

6. Damaged, defective or incorrect products

Please inspect your order as soon as it arrives.

Where reasonably possible, report visible damage, missing parts or an incorrect product within 48 hours of delivery. Reporting promptly helps us investigate the problem with the fulfilment provider or carrier.

Failure to contact us within 48 hours does not remove statutory rights that legally apply.

Please provide:

Your order number
A description of the problem
Clear photographs or a short video
A photograph of the shipping label
Photographs of the external and internal packaging
Details of any missing components

Do not discard the product, packaging or shipping label until we confirm that they are no longer required.

After reviewing the claim, we may provide an appropriate remedy, including:

Replacement parts
A replacement product
Repair, where appropriate
A partial refund where accepted by the customer
A full refund

The appropriate solution depends on the circumstances and the customer’s legal rights.

Meeru Finds will cover reasonable return costs for a verified damaged, defective or incorrect product where a return is required.

UK sellers must provide appropriate remedies where goods are faulty, not as described or do not perform their stated purpose. These rights cannot be removed by a store policy.

7. Change-of-mind return postage

Customers are responsible for the direct cost of returning a change-of-mind product unless:

We agree otherwise in writing
The product is damaged, defective or incorrect
Applicable law requires us to cover the cost

Use a tracked postal or courier service and retain proof of postage.

The customer remains responsible for the return parcel until it reaches the authorised return destination.

8. Refund assessment

After receiving the return, we will inspect it and notify you whether the refund is approved.

An approved refund will be issued to the original payment method.

The time required for the refund to appear depends on your bank, card issuer or payment provider.

We do not normally issue refunds to a different card, bank account or payment method.

9. Refund amount

For an eligible UK cancellation, we will refund:

The amount paid for the returned product
The cost of the least expensive standard delivery service offered for the order, where legally required

Additional charges for express, priority or upgraded delivery are not refundable beyond the standard-delivery amount, unless the delivery service itself was not provided as agreed.

Change-of-mind return postage is not refundable unless required by law.

Where a customer returns only part of a multi-product order, the original delivery charge may not be refundable where the same delivery charge would have applied to the products retained.

10. Refused and undeliverable parcels

A refusal at delivery does not automatically complete a valid cancellation or return.

Where a parcel is returned because the customer supplied an incorrect or incomplete address, failed to collect it or refused it without a valid product-related reason, we may deduct permitted delivery and return costs from the refund.

No deduction will be made where the failed delivery was caused by Meeru Finds or where applicable law prevents it.