Straightforward support

Returns & Refunds

We want return requests to be clear and straightforward. Contact contact@meerufinds.com before sending an item back so we can provide instructions and the correct return destination.UK change-of-mind cancellationsFor most eligible...

UK cancellation rights Contact before returning Statutory rights protected

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We want return requests to be clear and straightforward. Contact contact@meerufinds.com before sending an item back so we can provide instructions and the correct return destination.

UK change-of-mind cancellations

For most eligible online purchases, UK consumers may tell us they wish to cancel within 14 days after receiving the goods. After notifying us, the goods should normally be returned within a further 14 days.

Items should be handled only as reasonably necessary to inspect them and returned with included parts, accessories and packaging where possible. A deduction may be made where handling has reduced the item's value.

Return postage

For an eligible change-of-mind return, the customer is responsible for return postage unless we state otherwise. Meeru Finds covers reasonable return costs for items that are faulty, damaged on arrival, materially not as described or supplied incorrectly.

Damaged, faulty or incorrect items

Contact us promptly with your order number, an explanation and clear photographs or video where relevant. Reporting visible transit damage soon after delivery helps us investigate with the carrier, but this does not reduce your statutory rights.

Items that may not be returnable

Legal exceptions can apply, including personalised or made-to-order goods, perishable goods and sealed items that are unsuitable for return for health-protection or hygiene reasons once unsealed. The relevant product page should identify any product-specific restriction.

Refund timing

Approved refunds are issued to the original payment method. For eligible cancellations, refunds are processed within the period required by applicable law, usually after we receive the goods or reliable evidence that they were sent back. Bank processing times may vary.

Where required, the original standard delivery charge is refunded. Additional cost chosen for an upgraded delivery service may not be refundable.